Returns & Refunds Policy

Complete before launch: Decide your actual return window, eligibility rules, damaged-shipment process, restocking rules, and refund timing before publishing.

Return Eligibility

Because research materials may have handling, storage, chain-of-custody, or integrity requirements, return eligibility must be confirmed before any item is sent back.

Damaged or Incorrect Orders

Customers should contact support promptly with the order number and documentation of any damaged, missing, or incorrect items.

Refunds

Approved refunds are issued through the original payment method whenever supported by the payment provider.

Non-Returnable Items

The final policy should identify any categories that cannot be returned once shipped, opened, temperature-exposed, or otherwise removed from controlled handling.